Virtual Plumber Vs Actual Plumber – What are the differences?
Today we’re taking a look into situations where a call with a virtual plumber will work perfectly and you’ll most likely to be able to fix the problem yourself with our help, and the times you would need an experienced plumber to be there to solve the problem.
#1 – Water dripping through your ceiling!
Video Plumbers ” If you think you know where the leak is coming from and you want some quick advice to repair or to temporarily turn the water off then definitely book a call with video plumbers.”
Call Out Plumber “If you have no idea where the leak is coming from, where to turn the water off or maybe the drip is more like an out of control waterfall, then call a plumber out to your house as quickly as you can.“
#2 – DIY!
Video Plumbers “This is one for the Video Plumbers, first at least anyway. You’re giving it a go yourself and feeling confident, then you hit a stumbling block or need that little bit of expert guidance. Book online for a quick 15-minute video call for some professional and impartial advise.”
Call Out Plumber “An actual plumber could do the job for you, although it would obviously cost more. If you can’t complete the job or maybe you realise you’re trying to bite off more than you can chew, organise a real plumber to visit.“
#3 – Tenant has no heating or hot water
Video Plumbers “Book a call with Video Plumbers. Not always but quite often tenants are not as willing to investigate or understand the practical side of a homes’ mechanics. We find these video calls make up a large number of our 85% fix rate. Controls and boiler resets are commonly not understood properly.”
Call Out Plumber “A plumber/heating engineer could easily fix this issue, although it would cost x4 the price of a call with one of our virtual plumbers and they could be done on-site in 15 minutes too.“
#4 – Radiator not working
Video Plumbers “Video Plumbers are a great first port of call because valves are often the issue here and we can give easy tips on how to get them working again. And if not, we can give you a guide price of what further work you would need to have done.”
Call Out Plumber “An actual plumber could fix this easily. If your system needs draining, valves changing, system flushed or even more technical work, then a plumber could get on with it straight away or book the further required work in for an additional visit. Although if a valve just needed tweaking, a real plumber could be done in 10 minutes and you could’ve likely done the repair with the help of a Video Plumber and save a bunch of cash.“
#5 – Silicon sealing a bath or shower
Video Plumbers “This is a time-consuming job although not greatly difficult, it just needs to be done properly. Video Plumbers could talk you through what to do clearly and professionally. ”
Call Out Plumber “A real plumber can do this for you and would take anything from 1 hour to even 4 for a big shower area. The job requires time and patience.“
#6 – Anything specifically gas related.
Video Plumbers “This is not a job for a virtual plumber”
Call out plumber “This is a serious and possibly life-threatening situation. If you think you have a gas leak or can smell gas, leave the home and phone the National Gas Emergencies number immediately on 0800 111 999 (England, Scotland & Wales). There is more guidance available on the Gas Safe website or from AS Plumbing and Gas (who are Gas Safe registered), and anyone who is not Gas Safe registered should not touch gas fittings.”